Shipping Policy
Last Updated: 17 April 2026
This Shipping Policy applies to purchases made from MedAlert, a brand of Cillix-Co Pty Ltd, for delivery within South Africa.
About Us
Holding Company: Cillix-Co Pty Ltd
Brand: MedAlert
Email: info@smartmedalertid.co.za
Phone: +27 (0)64 523 9403
Quick Shipping Summary
• We ship within South Africa only
• Orders processed in 1–3 business days
• Delivery after dispatch:
– Major & Regional areas: 3–5 business days
– Remote areas: 7–10 business days
• Shipping from R99 – R149 depending on delivery option
• Tracking provided once order ships
Delivery Area
We currently deliver within South Africa only.
Delivery is available to:
- Major cities and metropolitan areas
- Regional towns
- Outlying and rural areas where courier services operate
International shipping is not currently offered.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Parcel size
- Courier service selected
Standard South Africa Shipping Rates
- Locker to Locker (Major & Regional Areas): from R99
- Locker to Door (Major & Regional Areas): from R149
- Remote or outlying areas: courier surcharge may apply and will be confirmed before dispatch.
The full shipping cost is always shown before payment is completed.
Order Processing Time
Orders are processed within 1–2 business days after payment is received.
Processing includes:
- Packing and preparation
- Personalisation or activation (where applicable)
- Booking the courier collection
Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Time
Once your order has been dispatched:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Major Centres | 3–5 business days |
| Regional Areas | 3–5 business days |
| Remote / Rural Areas | 7–10 business days |
Delivery time = processing time + courier transit time
These are estimates and may vary due to courier conditions.
Personalised & Activated Products
Some products require:
- Personalisation
- Encoding or activation
- Linking to your digital medical profile
These orders may take slightly longer to prepare before dispatch.
Tracking Your Order
Once your order has been dispatched, tracking details will be provided where available.
Please ensure your delivery address and contact number are correct when placing your order.
Delivery Delays
Delivery delays may occur due to:
- High order volumes
- Courier delays
- Public holidays
- Weather conditions
- Strikes or service interruptions
- Incorrect delivery details
We will always do our best to keep you informed if delays occur.
Failed Delivery or Incorrect Address
If delivery fails due to:
- Incorrect or incomplete address
- No one available to receive the parcel
- Failure to respond to courier contact
The parcel may be returned or held by the courier.
Any additional re-delivery fees may be charged unless the error was ours.
Risk & Ownership
Risk passes to the customer once the parcel has been delivered to the provided address.
Ownership remains with the company until full payment has been received.
Collection
Collection may be available by prior arrangement.
Orders are shipped by courier unless collection has been confirmed in advance.
Need Help?
Email: info@smartmedalertid.co.za
Phone: +27 64 523 9403
We aim to respond within 1 business day